Top Reasons Online Customers Abandon Their Shopping Carts
For many online shop owners,there’s nothing worse than seeing a potential customer reach the checkout page only to end up not completing their purchase. It’s hurtful to your business and needs to be addressed immediately. According to research,shopping cart abandonment happens 69% of the time. Now,with enough corporate SEO training,imagine converting even half of these numbers into actual sales.
So,what exactly are the reasons why online shoppers leave their shopping carts without purchasing anything? Here are some of them:
The Need to Register
Online shopping is popular because it’s fast and convenient. Some e-commerce sites,however,require customers to create a new account before they can make a purchase an item. For many online customers,having to do this extra step can be a little frustrating. According to research,the need to register is actually the second biggest reason customers abandon their shopping carts.
The Lack of Payment Options
Not all customers have credit or debit cards,so it’s important to offer as many payment options as possible,and PayPal is among the most popular. Also,consider offering other methods for local preferences especially if your shop can do worldwide shipping. Remember,while credit cards or PayPal may be popular for US and UK shoppers,it’s not the same in other parts of the world.
Unexpectedly High Shipping Costs
Two of the biggest factors that affect customers’ purchase decision are shipping costs and times. Many e-commerce sites,however,do not reveal the total shipping costs until the customer is on the checkout page. Once they’ve seen how much the actual costs are,many customers tend to leave their carts no matter how much they want the items. So,if possible,be upfront about the shipping costs,so customers won’t be surprised when once they’re ready to checkout.
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